Delete Your Account & Data

1. Delete Your Account In-App (Recommended)

The fastest way to delete your account is directly from the app you use:

• SureDeed User App: open Profile → Delete Account, then confirm.
• SureDeed Agent App: open Profile → Delete Account, then confirm.

This is a self-service action — once you confirm, deletion is processed immediately (subject to the conditions in Section 4 below) and you are signed out permanently.

2. Request Deletion Without the App

If you no longer have the app installed or can't sign in, you can request deletion by contacting us directly:

• Email support@suredeed.com or contact@suredeed.com from the email address on your account (or state your registered phone number) with the subject line "Delete my account".
• Or call +880 1832-650404.

We verify your identity against your registered phone number before processing the request, and confirm once it's complete — normally within 30 days.

3. What Gets Deleted

When your account is deleted, the following happens right away:

4. What We Retain, and Why

Some records cannot be deleted immediately, for legal and operational reasons:

• Order history and payment/payout records are kept even after your account is deleted. Bangladeshi tax, financial recordkeeping, and dispute-resolution requirements mean this data must be retained for a period after deletion — it remains attached to your account only in an anonymized form (your name, contact details, and documents are already removed per Section 3).
• Accounts with an order that isn't yet Delivered or Cancelled can't be deleted until that order reaches a final state — finish or cancel it first, then delete your account.
• Agent accounts with an active work assignment, or with an unpaid/pending payout can't be deleted until the assignment is submitted/verified and the payout is settled.
• Staff/admin accounts can't be self-deleted from the app — contact us to have the staff role removed first.